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We could recommend Alisa and Mario to anybody and everybody who need help in every respect of computer technology. We are two senior Hunters Hill ...

Ross & Josephine McBride

Eurobyte Remote Support

Terms And Conditions

Definitions:

'you/your' means a customer.

'we/us/our/ours' means EUROBYTE.

 

General Terms

Our responsibilities:

  1. Respond to service inquiries promptly.
  2. Schedule an appointment within a reasonable amount of time. We aim at providing same or next day service where possible.
  3. Suggest and/or provide you with solution(s) that, in our experience and to the best of our knowledge, best meet your needs and budget.
  4. Make sure you've approved work to be done.

Your responsibilities:

  1. Inform us if requested services are no longer required or you are no longer available for the scheduled appointment. Failure to do this at least two hours before the scheduled appointment may result in one hour of work being charged to you.
  2. Outline the reason(s) for the appointment and provide details of the issue(s) to our computer technician.
  3. Before our technician leaves the site or before you leave our workshop, report any problem and issues that you believe are result of our work.
  4. Backup of documents/files/emails/photos/music etc. EUROBYTE will not be liable for loss of personal data/files/emails and/or programs.
  5. Provide a clear and safe working area for our onsite technician.

We will not be held responsible for any problems caused by work not performed by our staff.

 

Repairs

  1. Quotes are charged at $88 per quote (this is to cover some of our time that we spend inspecting the fault). This charge is waived if you decide to proceed with repair. If you decide not to proceed, $88 is payable upon collection of the goods.
  2. A quote expires after 14 days of being issued (unless the Quote states otherwise). After it expires, quotation amounts may change to reflect current market conditions.
  3. Some quotes may require a site visit or visit to our workshop. You acknowledge that in some situations a quote cannot be given on the spot, in which case we will keep your computer equipment in order to perform testing. We will never keep your equipment unless you've approved it.
  4. If you decide not to go ahead with the proposed work, we will give your computer equipment back to you in the same condition it was in before you gave it to us. Before our technician leaves the site or before you leave our workshop, it is your responsibility to make sure that the setup is as it was before you gave us your equipment.
  5. We reserve the right to withdraw any quote, anytime, and without prior notice.
  6. You acknowledge that virus/spyware/malware removal may disrupt or damage other programs. You also acknowledge that this type of service is not a guarantee that additional viruses/spyware/malware will not appear on your computer after the service has been performed.
  7. You acknowledge that any user data may be lost as a result of a repair being carried out.
  8. Although our Data Recovery service has high success rate, we cannot guarantee that we will recover anything and we won't be held responsible for loss or damage of data or programs.

 

Abandoned Equipment

  1. Any equipment or peripherals not picked up from us within 30 days of the job completion notice will be considered abandoned and will become property of EUROBYTE.
  2. After 30 days of no communication we hold the right to sell off your good(s) in order to recover any losses on the services and products rendered on abandoned equipment.
  3. EUROBYTE reserves the right to liquidate abandoned equipment to cover any outstanding balance.

 

Support And Maintenance Subscriptions

  1. Prepaid packages are subject to call-out fee (if applicable). Check our Onsite Service Area and if you can't find your suburb give us a call on (02) 9817-2457 to discuss your options.
  2. Annual subscriptions start from the day your full payment is received and cleared.
  3. There is a 10-business-days waiting period before support/maintenance starts or any subscription service can be requested.
  4. Email and Phone Support subscription is subject to Fair Use Policy.

 

Software Licenses

  1. Software licenses are your responsibility. It is your duty to keep all licenses for all software used, so that they can be reproduced if and when required. This includes all software installed by us.
  2. We condone the use of illegal software and will not take responsibility for any unauthorized software used by you.

 

Online Shopping

  1. We do not sell to international customers.
  2. All prices include GST.
  3. Once full payment has been received and processed, goods will be shipped.

 

Web Design & Development

  1. Quotes are free of charge.
  2. A quote expires after 14 days of being issued (unless the Quote states otherwise). After it expires, quotation amounts may change to reflect current market conditions.
  3. Work will only start after you approve our quote in writing and pay a 50% deposit.
  4. Remaining 50% is to be paid 30 days after the work starts or before your website goes live (whichever happens first).
  5. It is your responsibility to make sure all content and art work supplied by you is not violating any copyright or trademark.
  6. We will provide you with free phone and email support.

 

Web Hosting And Internet Domain Names

  1. Where we use a third party web host, we will not accept responsibility of any financial or other loss as a result of our web hosting services.
  2. We reserve the right to suspend your web hosting account anytime and without prior notice, should you be using the service beyond acceptable use or should you fail to pay your web hosting invoice. 
  3. The contract of registration of your Internet domain name is between you and the naming authority.
  4. We cannot guarantee that a requested domain name will be available for registration.
  5. We give no warranty that the requested domain name will not infringe the rights of any third party.
  6. Although we aim at renewing your domain name(s) automatically to save you time and effort and avoid any disruptions to your website, we will not be held responsible for not renewing your domain name.
  7. We will provide you with free email support.

 

Invoice And Payment

Offline transactions:

  1. You will be issued with a tax invoice after your order of goods/services has been delivered or upon delivery (unless different arrangement has been made).
  2. The invoice will be either emailed or faxed or posted or given to you in person, and no further statement will be issued.
  3. You will not be charged if we are unable to repair your equipment.
  4. You acknowledge that issue of a tax invoice means that your order/purchase/service is satisfactory.
  5. Your payment is due immediately (unless stated otherwise). Late payments may attract a 10% (of the amount due) late payment fee that is calculated monthly.
  6. To protect you from obligation, and to protect us, the ownership of the products delivered does not pass until you have paid them in full.
  7. We reserve the right to take possession of the goods if considered necessary in circumstances where the account is unreasonably outside normal trading terms.
  8. In the event that we need to recover monies owed either for goods delivered or services rendered then all costs of recovering this money will be born by the debtor.

Online transactions:

  1. Your order will be shipped after full payment has been received and processed.

 

Returns

Goods (software excluded)

  1. We will exchange if items are faulty. Claims should be made in writing via our Contact Us form within 7 days from the date of receipt of the goods. 
  2. We will arrange for collection of the goods. If collection is not possible due to reasons beyond our control, you will need to bring/deliver goods to our workshop (Shop1, 111 Pittwater Rd, Hunters Hill NSW 2110).
  3. For 'change of mind' purchases, goods can only be accepted back in 'as sold' condition including original packaging, complete manuals, instructions, accessories, etc. 'Change of mind' returns attract a 20% restocking fee.

Software

  1. We do not accept returns of computer software or licenses unless items are boxed and are in 'as sold' condition including original packaging, complete manuals, instructions. accessories, etc. Claims should be made in writing via our Contact Us form within 7 days from the date of receipt of the goods.
  2. We will arrange for collection of boxed software. If collection is not possible due to reasons beyond our control, you will need to bring/deliver goods to our workshop (Shop1, 111 Pittwater Rd, Hunters Hill NSW 2110).
  3. Returns of boxed computer software or licenses attract a 20% restocking fee.

Services

  1. We do not accept returns of service(s) already rendered and invoiced to you.

 

Warranties

  1. New computer equipment and parts purchased from us are covered with 1 (one) year manufacturer warranty (unless stated otherwise).
  2. Refurbished or second-hand equipment and parts purchased from us have 3 (three) months warranty (unless stated otherwise).
  3. Our computer repairs services are covered with 3 (three) months warranty (virus/malware removal services are excluded).

 

Privacy Policy

  1. We are committed to protecting your privacy by collecting only the information which is necessary for our business to adequately service you as our customer. We will not disclose the information we collect to third parties unless required by law. We may use information gathered to keep you up to date with new products, offers and prices. This may be based on information you have provided and/or your history with us as a customer.
  2. No information may be submitted to EUROBYTE by persons who are minors under their applicable local legislation. In the event you are a minor or younger than legal age in your country, you will need consent from your parent(s) or other legal guardian(s) before submitting any information to us, with the exception if such activities are allowed by applicable law of your country.
  3. Our privacy policy is periodically reviewed and enhanced as necessary.

 

Security Policy

Please note that while there are always risks associated with providing personal information, whether in person, by phone or over the Internet or any other media or terminal, we have endeavored to take appropriate measures to prevent and minimize risks of unauthorized access to, improper use of, and the inaccuracy of your personal information. We are taking care in protecting customers' data by operating secure data networks protected by industry standard firewall and password protected systems. We do not keep your credit card details. We destroy them after processing your payment. Credit card details are not stored with or connected to customer information at any time. Our security policy is periodically reviewed and enhanced as necessary.

 

Disclaimer

All possible care has been taken in the preparation of our website. However, the content is subject to change without prior notice. Some product images are representative only. Stocked items may vary in colour and look. We will not be held liable for any errors or omissions.

 

Third Party Links

We are committed to providing quality website content for our customers and this includes providing links to external websites that we believe our customers may benefit from. However, we are not responsible for the availability, content, and privacy and security practices of these external sites.